Community Care Management Program Coordinator - Kent

Job Type: 
Full-Time; M-F; 8-5

Provide program oversight and coordination to ensure high quality delivery of services that meet standards for the agency and Priority Health.

Provide effective short-term support and monitoring services for high-risk individuals referred by Priority Health who are discharging from psychiatric inpatient, partial hospitalization, or crisis residential care. 

Assess individual’s overall needs for psychiatric and social supports.  Make referrals to assist them with a successful community transition

Coordinate with Priority Health and InterAct Operations staff to assure timely authorization, documentation, and payment for services occurs. 


Provide direct clinical supervision of assigned staff/students to ensure adherence to all procedures, standards and policies for agency operations.

Assure quality and quantity of services provided meet program expectations

Assure all persons referred have a face-to face meeting to engage in services within 3 business days through outreach to hospital or person’s home.

Provide therapy services for individuals referred and authorized by Priority Health and other individuals served by the agency.

Provide individual and/or group licensing supervision for agency staff with LLMSW/LLBSW.

Develop relationships with psychiatric hospitals, partial hospitalization, and crisis residential sites to maximize coordination of discharge to the community. 

Coordinate Kent DBT services in collaboration with CCO and EBP director.

Perform medication reconciliation to ensure safety and accuracy of prescriptions.  Facilitate communication and shared understanding between the individuals served and their prescribing physicians regarding medication use. 

Engage with family/community supports and assess their needs and ability to support participation. 

Utilize motivational interviewing and other engagement strategies.


LMSW credential for 3rd party billing and a minimum of two years direct experience serving individuals with mental illness and co-occurring substance use disorders. Specialized co-occurring substance abuse training preferred.  Ability to work independently.  Excellent communication, negotiation, problem-solving, and organizational skills required.  Knowledgeable about and supportive of culturally competent, recovery and trauma-informed practices. Valid Michigan driver’s license and a vehicle to transport.  Ability to perform work in community settings which may not be barrier-free.  Lived experiences with behavioral health issues are welcomed.

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