Office Support Staff - Grand Rapids

Job Type: 
Office Support - Grand Rapids
  • Serve as receptionist.
  • Provide clerical support.
  • Assist with scanning into clinical files.
  • Respond to incoming calls and take accurate messages.
  • Greet visitors to building and refer to appropriate staff.
  • Post outgoing mail and sort incoming mail.
  • Open office according to pre-planned schedule.
  • Communicate in a manner that demonstrates respect for persons served, others, and assures their right to privacy and confidentiality.
  • Maintain order and cleanliness in the lobby and reception area.
  • Provide excellent customer service while maintaining professional office environment.
  • Perform data entry, typing, transcription, and copying tasks as needed to support various programs.
  • Prepare forms, documents, newsletters, and other written materials as requested.
  • Assure accuracy of document scanning and retention within the electronic health record (EHR).
  • Assist with audits of clinical file records as needed.

Minimum Requirements:  High school diploma.  Proven clerical skills and knowledge of office equipment including word processing, data entry, and transcription.  Effective customer service, communication and negotiation skills. Knowledgeable about and supportive of culturally-competent practices, recovery and trauma informed practices.  Lived experiences with behavioral health issues are welcomed.

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