Assertive Community Treatment  (ACT)

Assertive Community Treatment (ACT)

Recovery-based Mental Health Support Services

InterAct’s Assertive Community Treatment program is a team-based service for adults with serious mental illness. The holistic ACT model has been widely researched and represents best practice treatment for individuals who need intensive supports to achieve their goals of living successfully in the community. ACT teams are often referred to as “one-stop services” as they function as the primary source of treatment for people served. Services are comprehensive, highly individualized, and are available on a 24-hour, 7-day-a-week basis.

People served by ACT are actively involved in planning their treatment and reaching their personal goals. Services vary in intensity and may include multiple contacts with ACT team staff on a daily or weekly basis.

The range of services provided by ACT teams includes:

  • Team treatment with a shared caseload
  • Psychiatric services
  • Medication assistance and monitoring
  • Assistance meeting basic needs such as food, laundry, personal hygiene, obtaining clothing, or transportation
  • Case management services including linking, monitoring, advocacy, and assistance in applying for benefits; plus completion of assessments, person-centered plans, and all other needed documents
  • Nursing services such as assessment, consultation, medication monitoring and/or injections, and coordination with other health care professionals
  • Finding and maintaining housing
  • Crisis services provided by team staff
  • Social activities
  • Coordination with family and friends
  • Budgeting
  • Vocational services such as job placement and coaching, education or volunteer placements
  • Integrated Dual Disorders Treatment (IDDT) for substance use disorders
  • Dialectical Behavior Therapy (DBT) for individuals with emotion regulation issues
  • Cognitive Behavior Therapy (CBT)
  • Other supportive counseling, as needed
  • Support and liaison services for individuals who are hospitalized or incarcerated
  • Support from Certified Peer Specialists


In addition to helping people achieve their personal recovery goals, ACT outcomes include:

  • Reduced psychiatric hospitalization use
  • Increased employment
  • Independent living
  • High rate of satisfaction with services

What People Say About Our ACT Services

  • “The ACT Team is a group to support me in my decisions in living. The people are counselors who I can rely on. I can talk to them like my family.”
  • “Caring and concern make life worth living; the team works together with you.”
  • “When I was sick they were there around the clock.”
  • “I haven’t been in trouble, I have housing and I’m not homeless, and I get medicine on time.”

How To Enroll

InterAct provides ACT services in Kalamazoo and Grand Rapids.  Referrals and authorizations for payment for ACT services may be obtained by contacting the following:  Integrated Services of Kalamazoo (ISK) Access Center at 269-373-6000, Toll Free 1-888-373-6200; or in Grand Rapids, network 180 Access Center at 616-336-3909, Toll Free 1-800-749-7720.

For more information about ACT or other services provided by the agency, contact InterAct between 8:00 a.m. – 5:00 p.m. Monday – Friday; in Kalamazoo at 269-381-3700 or in Grand Rapids at 616-259-7900.

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